According to market research firm Gartner, Artificial Intelligence devices will have power to read user’s emotions. Roberta Cozza, Research Director at Gartner elaborated, "Emotion AI systems and affective computing are allowing everyday objects to detect, analyse, process and respond to people's emotional states and moods to provide better context and a more personalised experience."
At present, emotion AI systems are being driven by the proliferation of Virtual Personal Assistants (VPAs) and other AI-based technology for conversational systems.
Cozza added: "To remain relevant, technology vendors must integrate AI into every aspect of their devices, or face marginalisation. Prototypes and commercial products already exist and adding emotional context by analysing data points from facial expressions, voice intonation and behavioural patterns will significantly enhance the user experience."
Cozza added: "To remain relevant, technology vendors must integrate AI into every aspect of their devices, or face marginalisation. Prototypes and commercial products already exist and adding emotional context by analysing data points from facial expressions, voice intonation and behavioural patterns will significantly enhance the user experience."
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