The subscribers of Tata Sky, a DTH operator have been facing inconvenience since 11 March when its services went blank without any notice. The Customer service helplines are also dead which is increasing the customer’s uneasiness.
Customer showed their resentment on Twitter and other social media as all helplines are not operative.
According to Harit Nagpal, MD and CEO of Tata Sky said, the ongoing outage is due to routine maintenance issues. Company is introducing new compression standards to extract more capacity from the same satellite. This introduction is likely to cause disturbance to a small number of subscribers, across the country. To discover these customers TataSky is running test signals. Nagpal says that about 17,000 customers out of 1 crore-plus base experienced the disturbance.
Tata Sky is also giving a scroll on the default channel as well as website giving a number where customers can send their SMS, if they experience any disturbance.
As per our sources, the disturbance has been caused due to shift to MPEG4 compression Technology from MPEG2. MPEG4 can accommodate more channels. The company wants to add 20 more channels and the older version of their STBs numbering about 17,000 are not capable to receive the new compression system.