The telecom regulator TRAI is finding ways to enable telecom operators to return unused balance of prepaid customers if they are closing down operations.
According to TRAI Chairman R S Sharma, if the mechanism is approved, telcoscan credit the unused amount to the Aadhaar-linked bank accounts of their consumers in a Direct Benefit Transfer (DBT) type model.
He added: "We are very clear in our mind that we will find ways to ensure that customers get back their money. We will evolve a procedure and mechanism for doing that, and specific instructions will be issued in this regard quickly. Such a mechanism is important as the unused amount is not "small" and involves hundreds of crores".
The Chairman called it a “consumer issue", and added TRAI will make all efforts to ensure that consumers in such situations get the refund.
He said: "We will find a way to ensure that customers... if there is a balance remaining with operators... that such balance comes back to the pre-paid consumers. Maybe we will try out something like DBT...It certainly can be done leveraging Aadhaar-linked bank accounts."
He added: "We are very clear in our mind that we will find ways to ensure that customers get back their money. We will evolve a procedure and mechanism for doing that, and specific instructions will be issued in this regard quickly. Such a mechanism is important as the unused amount is not "small" and involves hundreds of crores".
The Chairman called it a “consumer issue", and added TRAI will make all efforts to ensure that consumers in such situations get the refund.
He said: "We will find a way to ensure that customers... if there is a balance remaining with operators... that such balance comes back to the pre-paid consumers. Maybe we will try out something like DBT...It certainly can be done leveraging Aadhaar-linked bank accounts."
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