Saturday, 3 October 2015

Proposal on compensating users for call drops by October 15: TRAI

As revealed in the Open House Discussion on call drops on 1 October 2015 the Telecom Regulatory Authority of India (TRAI) will submit its proposals on compensating consumers for call drops to the department of telecommunications by the middle of this month.
"We will come out with recommendations on compensation to the consumers for call drops by October 15 and the stakeholders may give their written submissions on the issue deliberated today by October 5," TRAI chairman RS Sharma said. TRAI's open house is a platform for stakeholders to discuss issues on which it has floated a consultation paper.
Mobile phone operators opposed the move, maintaining that most of the causes of call drops, such as hurdles in setting up telecom towers, were beyond their control. Sharma said the regulator will come out with a quality of service paper in the next few days to identify the causes of call drops. "We will present the ground situation on call drops in data terms," Sharma added.
TRAI’s data will enable customers to determine which companies provide better services in an area and help prospective and current subscribers in choosing an operator. TRAI had conducted quality of service tests in seven cities, including Delhi, Mumbai, Ahmedabad and Pune, recently. It may make it mandatory for telcos to disclose their network capacities periodically as TRAI feels the call drop problem needs to be examined in its entirety. 


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