The Telecom Regulatory Authority of India (TRAI) launched on 30 April 2012, the Telecom Consumers Complaint Monitoring System (TCCMS) portal www.tccms.gov.in, it would facilitate consumers in locating the “Consumer Care Number”, “General Information Number” and contact details of the complaint centre and Appellate Authority of their service provider.
The site will also allow users to access their service provider’s complaint monitoring portal to track the current status of their complaints or appeals, the telecom regulator said in a statement.
This portal will also help TRAI in monitoring the status of redressal of complaints lodged by the consumers with the service providers. It is felt that this portal will help enhance the effectiveness of the grievance redressal mechanism.
Source: http://cablequest.org/news/telecom-news/item/995-trai-launches-website-for-consumers-complaint.html
Source: http://cablequest.org/news/telecom-news/item/995-trai-launches-website-for-consumers-complaint.html
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