Bharti Airtel, Vodafone tops billing, tariff related complaints: TRAI

The Telecom Regulatory Authority of India (TRAI)) has received 2419 complaints relating to billing and tariff including complaints relating to overcharging of tariff for the year 2012-13. 

The figures which have been released by the Ministry of Communications & Information Technology, via a press release say up to January 2013, TRAI has received 2419 complaints. In the list Bharti (which offers telecom services under the name Airtel) tops the list with 745 complaints. Vodafone follows with 505 complaints and Tata teleservices occupies the third position in the list with 345 complaints. 

per the existing tariff framework, tariff for telecommunication access services is under forbearance except national roaming and rural fixed line services. The Telecom Service Providers have the flexibility to determine various charging components and the pulse rate applicable depending on the market conditions and other commercial considerations. As per this flexibility, telecom service providers have specified different duration as pulse rate for charging in terms of seconds and minutes. 

Though TRAI Act, 1997 does not envisage handling of individual consumer complaints by TRAI. However, TRAI has been receiving complaints from consumers relating to unsatisfactory resolution of their complaints. The individual consumer complaints received in TRAI are forwarded to the concerned service provider for redressal.

Source: http://cablequest.org/news/telecom-news/item/1758-bharti-airtel,-vodafone-tops-billing,-tariff-related-complaints-trai.htmlSource: http://cablequest.org/news/telecom-news/item/1758-bharti-airtel,-vodafone-tops-billing,-tariff-related-complaints-trai.html