NICE Receives 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management for the Second Consecutive Year

NICE announced that it is the recipient of the 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management Systems. The 2013 Frost & Sullivan Asia Pacific Best Practices Awards took place October 17th at the St. Regis Hotel in Singapore.

It received this recognition for the NICE Workforce Management (WFM) solution, its continued market leadership in the Asia Pacific contact center application market, and for enhancing customer value. According to a recent study conducted by Frost & Sullivan, NICE increased its market share from 20.3 percent in the previous year to 24.5 percent in 2012.

The 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management is presented to the company demonstrating excellence within the workforce management segment of the contact center applications market. The selection criteria for the award are based on market share and penetration, revenue growth rates, excellence in growth strategy and implementation, product and technology innovation, and leadership in customer value.

NICE Workforce Management is a comprehensive solution capable of bolstering the performance, effectiveness and efficiency of the entire enterprise workforce in the call center, back office and retail branch. It is part of the NICE WFO suite, which helps engage employees around a common set of goals. Workforce Management improves resource planning, streamlines time-consuming tasks, drives employee empowerment and collaboration, and gives visibility across sites and lines of business enabling operations to deliver winning customer service at the lowest possible operating cost.

Source: http://cablequest.org/news/international-news/item/3468-nice-receives-2013-frost-sullivan-asia-pacific-market-share-leadership-award-for-workforce-management-for-the-second-consecutive-year.htmlSource: http://cablequest.org/news/international-news/item/3468-nice-receives-2013-frost-sullivan-asia-pacific-market-share-leadership-award-for-workforce-management-for-the-second-consecutive-year.html