TRAI may order third-party audits on telcos' records of activating value added services (VAS) to ensure compliance, a senior official told. The move follows consumer complaints of mobile phone companies activating VAS without consent.
"Consultation on the matter is on. The intention is to ensure that consumers are not charged for services they did not ask for," the official added. Prepaid customers, who constitute over 96% of India's mobile user base, are impacted more as fees for VAS services are charged even when they have zero balance in their accounts.
Telcos say they have taken measures to address these concerns, including discontinuing the practice of negative charging, keeping records of VAS activation and deactivation.
Source: http://cablequest.org/news/broadband-and-iptv-news/item/221-trai-may-order-external-audit-of-value-added-services-records.html
Source: http://cablequest.org/news/broadband-and-iptv-news/item/221-trai-may-order-external-audit-of-value-added-services-records.html
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